Last updated: July 2022
Introduction
Oliology® respects the privacy of our users and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and disclose information from users of our website, mobile applications, and other online services (collectively, the “Services”).
Please read this Privacy Policy carefully to understand our policies and practices regarding your information. If you do not agree with this Privacy Policy, do not access or use the Services. By accessing or using any part of the Services, you agree to be bound by the terms of this Privacy Policy.
Information We Collect
We only collect information that helps us provide a better shopping experience. The types of information we collect depend on how you use our Services. You can visit most of our Services without telling us who you are or providing any personal information. However, we collect information from you when you:
- Create an account or make purchases as a guest on our Services
- Interact with our websites, mobile apps, emails, and ads
- Communicate with our customer service team or participate in surveys, sweepstakes, promotions, or contests
Account Information: To create an account, we require certain personal information such as your name, email address, phone number, payment information, and physical address. We use this information to maintain and manage your account, process your orders, and communicate with you about your account and the products you order through our Services. You may update certain account information by logging into your account.
Order Information: When you place an order through our Services, we collect information about the purchase including the products purchased, name, email address, physical address, payment information, and other related information. This allows us to process your transactions and ship purchased products.
Product Reviews: When you submit a product review, we collect your name and email address, the review content, images, the product name and ID numbers, ratings, and other information related to the review. We display this information publicly along with your first name and last initial.
Communications: When you contact us or participate in surveys, sweepstakes, promotions, or contests, we collect your name, email address, phone number, the contents of the message or survey responses, and other information you choose to provide. We use this information to improve our customer service, fulfill sweepstakes entries, communicate about specific promotions or contests, and other customer service matters.
Website Interactions: We use technologies like cookies, web beacons, pixels, and browser analysis tools to automatically collect information about how you use our websites and apps. This includes information like your browser type, operating system, Internet Protocol (IP) address, pages viewed, links clicked, time spent on pages, and referring websites. We may also collect location information if you enable that feature in your device settings.
Social Media: We have presence on social media platforms like Facebook, Instagram, Twitter, Pinterest, YouTube and others. When you interact with or mention us on social media, we collect information like your social media handle, profile photo, and the content of your posts or comments. We also get aggregate insights about our audiences and content performance using social media analytics tools.
How We Use Your Information
We only use your information for legitimate business purposes as described below:
- Process Transactions: To process orders, verify identity, handle returns, manage payment methods, communicate about orders and provide related customer service.
- Create Accounts: To create customer accounts, verify eligibility, communicate about account status and manage our relationship.
- Personalize Experiences: To customize content and experiences on our Services based on things like location, past orders, preferences, interests and communication preferences.
- Marketing Communications: To send information about new products, sales, promotions, newsletters, surveys, content, updates and events. You can control whether you receive marketing communications as described in the Choices section below.
- Respond to Inquiries: To respond to customer service requests, questions, concerns, provide technical support, and other inquiries.
- Protect Our Services: To enforce our Terms of Service, prevent fraud, spam, abuse, security risks and other harmful activities involving our websites, products or customers.
- Analytics: To analyze how our Services perform and how they are used, including troubleshooting issues and improving features and experiences. We use tools like Google Analytics to understand usage patterns and customer needs so we can optimize our Services.
- Comply with Legal Obligations: To comply with applicable laws, lawful requests, and legal process as required. For example, we may need to disclose information to respond to subpoenas, court orders or legal process requests from government authorities.
- Corporate Transactions: In connection with a corporate change or transaction like a merger, acquisition, reorganization, bankruptcy, financing, change of control, or sale or transfer of some or all company assets, your information may be among assets transferred.
We only retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.
Sharing Your Information
We do not sell or rent your personal information to third parties. However, the following are circumstances where we may share your information with third parties:
- Service Providers: To assist us in providing the Services and operating our business such as order fulfillment, payment processing, shipping, customer service, marketing, analytics, email and text message distribution, fraud detection and other functions. Our service providers are bound by strict data privacy and security requirements and only have access to the minimum amount of data needed to carry out their services.
- Business Partners: To joint marketing partners, co-sponsors of promotions, and other reputable third parties who may contact you about products, services and promotions that may interest you. Participation in such promotions is entirely voluntary and you therefore have a choice whether to allow us to share your contact details with such third parties.
- Corporate Transactions: In connection with corporate transactions like mergers, acquisitions, joint ventures, divestitures, reorganizations, bankruptcy, financing, change of control, or sale or transfer of some or all company assets, we may disclose or transfer your information to actual or prospective purchasers.
- Legal Requirements: To comply with valid legal process like subpoenas, court orders or other applicable laws, or to protect our legal rights and interests.
- In Aggregated Form: We may share non-personal, aggregated or de-identified information with third parties for research, marketing, analytics and other purposes, provided such information does not identify a specific individual.
Third Party Services
We partner with third parties who provide services or perform business functions on our behalf. Examples include payments processors, customer support software, cloud hosting providers, analytics providers and marketing service providers. These third parties only have access to the minimum amount of personal information needed to carry out their functions, and are required to protect data privacy and security.
We may allow third parties to place advertisements on our Services or embed third party content like videos. These third parties may use tracking technologies like cookies or web beacons to collect information about your use of our Services and other websites or apps. Our Privacy Policy does not apply to the collection methods or use of the information collected by these third parties.
Social Media Features: The Services may incorporate interfaces and features from social media platforms like Facebook, Instagram, Twitter and others. Your interactions with these features are governed by the privacy policy of the company providing them.
Links to Third Party Sites: The Services may contain links to third party websites and apps that are not controlled or operated by us. We are not responsible for the privacy practices of such third party sites. We encourage you to read the privacy policies of each site that collects your personal information.
Data Security
We follow generally accepted standards and maintain reasonable safeguards to attempt to protect the personal information submitted to us, both during transmission and once we receive it. No method of electronic transmission or storage is 100% secure, however. Therefore, we cannot guarantee the security of any information you submit and you do so at your own initiative and risk. If you have any questions about security on our Services, contact us at [email protected].
International Data Transfers
We are headquartered in the United States and have service providers in other countries. Your personal information may be transferred to the U.S. or other locations where privacy laws may not be as protective as those in your state, province, or country. By using our Services or providing any personal information to us, you consent to the transfer, processing and storage of such information outside your jurisdiction.
Children’s Privacy
Our Services are not directed to children under the age of 13 and we do not knowingly collect personal information from children under 13. If we learn that a child under 13 has provided personal information through one of our websites or mobile applications, we will use reasonable efforts to remove such information from our systems.
Your Choices and Rights
You have certain choices and rights when it comes to managing your personal information:
Marketing Communications: You can opt out of receiving marketing emails, text messages, calls, and postal mail from us at any time by following the unsubscribe link or instructions in any marketing communication, updating your account settings, or contacting us for help.
Access: You can access, review, and change certain personal information in your account settings or by contacting us directly.
Delete: You can request deletion of your personal information by contacting us and we will use commercially reasonable efforts to honor your request, but may retain information as required or authorized by law.
Object, Restrict, or Limit: You can object to our processing of some or all of your personal information by submitting a request to [email protected]. We will consider your request in accordance with applicable laws.
Portability: In some cases, you can request a portable copy of certain personal information for transmission to a third party. Contact us at [email protected] for more information.
Complain: You can file a complaint with us directly by contacting our data protection officer or with your local data protection authority if you believe your data protection rights have been violated.
Changes to this Policy
We may modify this Privacy Policy from time to time to reflect changes in our business, legal requirements, and evolving security standards. If we make significant material changes, we will notify you through the Services or by other means prior to the changes taking effect. We encourage you to periodically review this page for the latest information on our privacy practices.
How to Contact Us
If you have any questions about this Privacy Policy or your personal information, you can contact us by email at [email protected].
